A facilities manager needs a new cleaning contractor for three sites in Birmingham. Ten years ago they would have asked a colleague, then Googled. Today a growing share of them
Most FM websites are written for the wrong reader. They talk about integrated solutions and bespoke service delivery while the buyer is typing “soft FM providers London” into Google at
Most maintenance companies win work through referrals and a decent reputation. That works until a facilities manager runs a formal tender, opens a shortlist of six suppliers, and quietly bins
Your Pre-Qualification Questionnaire is submitted. Your pricing is competitive. Your method statement is thorough. Your references are strong. And you still do not make the shortlist. If this pattern is
Cleaning companies face a specific marketing challenge. The services you offer are often commoditised in the customer’s mind: there are a lot of companies offering cleaning, and most of them
Facilities management is a relationship-driven industry. Contracts are won through long-standing relationships, TUPE transfers, framework agreements, and competitive tendering processes. Most FM companies have built their businesses on these mechanisms
